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Staying connected is more important than ever, and we are delighted to share some fresh insights from a recent survey that helps us better understand the broadband landscape across the United Kingdom. New research from Broadband Genie, which gathered views from 3,200 broadband bill payers nationwide, offers a fascinating look at connection experiences over the past year.
The study highlights that 45% of customers have experienced at least one connection interruption lasting over 48 hours in the last 12 months. While this might sound like a challenge, it provides a valuable opportunity for everyone to review their current deals and ensure they are getting the best possible service for their needs. The research also calculated how outages relate to spending, offering a unique perspective on value for money across different regions and providers.
It is wonderful to see that some areas are enjoying exceptionally reliable connections. Customers in Gloucester reported just 0.02 outages for every £100 spent, followed closely by Wolverhampton and Wrexham, both at 0.07. These figures demonstrate that many households are enjoying smooth, uninterrupted internet access.
When looking at specific providers, the data shows that customers of BT experienced the fewest outages at 0.17 per £100 spent. Meanwhile, other providers like Cuckoo were noted for a higher rate of 1.48 outages per £100. It is worth remembering that sample sizes can vary, so these figures serve as a helpful guide rather than a definitive rule for every single household.
From a regional perspective, Scotland saw 0.67 outages per £100 spent, while cities like Glasgow, Belfast, and London also had their own specific figures. The key takeaway is that every region has unique characteristics, and understanding these can help you make informed choices about your broadband package.
If you are curious about your own connection or would like advice on finding a plan that suits your lifestyle and budget, we are here to help. Our friendly team can guide you through the options available to ensure you stay connected with confidence.
For free, impartial advice on broadband and other essential services, please call us today. Our line is open and ready to assist you. Call cost: 7p per minute plus your phone company's access charge.
Published: 2026-03-11
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