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There is wonderful news for broadband users across the UK! London-based ISP The One Broadband has officially acquired the CityFibre-linked customer base of retail internet provider Octaplus. This positive development marks a significant step forward in delivering high-quality full fibre services to more households. The One Broadband is already well-known for its strong wholesale relationships with major networks, including BT (Openreach), CommunityFibre, and CityFibre, ensuring a robust foundation for this exciting expansion.
Octaplus has kindly described this transition as a strategic "upgrade" designed to enhance network performance, reliability, and long-term service quality. According to the official help page set up to support this smooth journey, the move has been carefully planned to ensure that your internet service continues without any interruption. This means you can look forward to a seamless experience with improved connectivity under the new management.
If you are a customer currently using the CityFibre network via Octaplus, you do not need to take any action. Your existing service will continue as normal during the transition, even though there will be some changes in company names and payment providers. Rest assured, your contract terms remain unchanged unless you are contacted directly with new options. Furthermore, for customers on Octaplus's other networks, there is no need to worry; you will not be affected by this news and can continue enjoying your current service as usual.
This acquisition highlights the dynamic and supportive nature of the UK broadband sector, where providers work together to ensure everyone gets the best possible connection. It is a fantastic opportunity to benefit from enhanced service quality while maintaining the stability you rely on every day.
If you have any questions about this update or need guidance on your broadband options, our friendly team is here to help. Simply call us on 0800 123 4567. The call cost is 7p per minute plus your phone company's access charge, and we are ready to provide you with clear, positive advice to support your digital journey.
Published: 2026-03-18
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