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There is some positive news for customers who rely on traditional landline services in the UK. The telecoms regulator, Ofcom, has confirmed that BT is taking steps to ensure continued support for its landline-only customers. Following the natural expiry of previous commitments, BT has announced a clear and transparent update regarding line rental pricing.
Starting from 31st March 2026, there will be a modest adjustment to the monthly line rental fee for this specific group of customers. The change involves an increase of just £1 per month. Importantly, this update comes with a reassuring guarantee: there will be absolutely no increase in call charges. This means your ability to stay connected with friends and family remains unchanged, with the same affordable rates for making calls.
This adjustment applies for a period of 12 months and reflects BT's ongoing consideration of how best to support those who do not have broadband services. For many years, BT has held a voluntary agreement with Ofcom to protect voice-only customers, ensuring prices remained stable in real terms. As these previous arrangements have reached their conclusion, this new pricing structure offers a clear path forward while maintaining a commitment to consumer protection.
Ofcom has noted that this approach allows for a proportionate and timely way to manage costs while keeping services accessible. The update ensures that line rental continues to be managed with a safeguard cap in place, providing peace of mind for users who value the reliability of a traditional phone line.
If you have any questions about this update, need advice on your current plan, or would like to explore other options to suit your needs, our friendly team is here to help. We can signpost you to the right services and answer any queries you might have about your telephone service.
Call us today on 0800 123 4567 for free, impartial advice. The call cost is 7p per minute plus your phone company's access charge. We are here to ensure you get the best support possible.
Published: 2026-03-16
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